Service Desk AnalystLiverpool - on site once a week 150 per day (Inside IR35)3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOLAn IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you''re passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities:First-line support via phone and emailIncident management using ServiceNowTroubleshooting and resolving technical issuesManaging ticket queues and escalationsCollaborating with internal and external teamsSupporting software like O365, Windows 10/11, SharePoint, and moreExperience required: Strong customer service skillsExperience in 1st Line IT supportExcellent communication and problem-solving abilitiesFamiliarity with ServiceNow and ITIL practicesKnowledge of O365, Windows, SharePoint, and client-facing platforms