OverviewIT support to project staff, while overseeing the setup, deployment, and maintenance of IT infrastructure across site offices. You will manage 2nd line support services, coordinate with external suppliers, and ensure all IT systems meet performance, compliance, and security requirements.

Responsibilities

IT Service Delivery

Provide and oversee 2nd line IT support to project teams, both locally and remotely.

Ensure incidents and service requests are resolved in line with agreed SLAs via phone, email, service desk system, and face-to-face.

Manage escalation of service incidents to internal teams or external suppliers, ensuring timely resolution.

System and Infrastructure Management

Install and configure server hardware, operating systems, and applications.

Build and deploy desktops, laptops, and tablets using Microsoft OSD and SCCM.

Manage deployment of IT infrastructure for new site offices, including installation, testing, and cataloguing of network assets.

Oversee installation and configuration of software packages across the project.

Governance and Asset Management

Ensure accurate and timely recording of all IT asset movements in the asset register.

Maintain IT documentation and procedures for knowledge sharing across support teams.

Monitor compliance with company IT standards, policies, and security requirements.

Team Leadership and Collaboration

Lead and mentor IT support staff, ensuring a proactive and customer-focused service.

Share technical knowledge and provide training where required.

Support project IT management in delivering IT-related projects and initiatives.

Collaborate with cross-functional project teams to ensure IT services meet operational needs.

Candidate Profile

Education and Experience

Proven experience in IT support management, preferably within large-scale infrastructure, construction, or industrial projects.

Background in service desk operations within a Microsoft environment is essential.

Strong experience with PC/Desktop support including Windows 7/10, Server 2008/2012, MS Office 2013, Office 365, Active Directory, and VPNs.

Industry certifications (e.g., CompTIA A+, ITIL Foundation v3, Microsoft Certified, BTEC Level 3 in IT or similar).

Technical Skills

Proficiency in Microsoft OSD and SCCM for device deployment.

Good understanding of IPv4 networking and associated equipment.

Strong troubleshooting, problem-solving, and incident management skills.

Personal Attributes

Well-organised and able to prioritise workload effectively.

Strong communication skills with the ability to engage users at all levels.

Autonomous, proactive, and collaborative team player.

Able to take ownership and drive service improvements.

Why Work With Us?

Impactful Work: Deliver IT services that support one of the UK\''s most complex and nationally significant energy projects.

Technical Challenge: Lead IT support across a dynamic, multi-site project environment with cutting-edge digital infrastructure.

Career Growth: Opportunities for training, development, and progression within VSL and the wider Bouygues group.

Sizewell C is at the heart of the UK''s clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will play a vital role in delivering a sustainable future. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation project with significant opportunities to innovate, grow, and deliver excellence. As part of the VSL Sub-Alliance, our teams are delivering specialist ground engineering works including deep soil mixing, plastic cut-off walls, load transfer platforms, and embankments - all critical enabling works for the main nuclear power station.

Role OverviewWe are seeking an IT Support Manager to lead the delivery of local and remote IT services for VSL\''s operations at Sizewell C. This role is responsible for ensuring robust, efficient, and responsive training, development, and progression within VSL and the wider Bouygues group. Collaborative Culture: Work alongside a skilled, diverse, and supportive team committed to excellence.

Additional DetailsCompetitive Package: Attractive salary and benefits, including pension and health coverage. Interested? Apply now and let\''s build the great structures of tomorrow together!

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