Fraud CoordinatorLocation: Morley (Hybrid- 2 days office / 3 days home)Salary: 26,500 plus 7.5% service-related bonusHours: 37.5 hours a week over 5 days. Shifts can be within the below operational hours(You''ll typically work one weekend day and two late shifts per week):Monday-Friday: 9am-7pmSaturday: 9am-5pmSunday: 10am-4pmStep Into the Fast-Moving World of Fraud PreventionFraud is unfortunately widespread in the financial services industry and often highly complex. As a Fraud Coordinator, you''ll be on the frontline, protecting customers and identifying fraudulent activity before it escalates.This isn''t a standard customer service role; you''ll need to balance empathy and support for victims of fraud with professionalism and confidence when faced with challenging conversations. Every day is different, and you''ll gain specialist skills that can open the door to a rewarding career in fraud investigations and financial crime. What You''ll DoBe the first point of contact for customers experiencing fraud concerns.Handle sensitive conversations with empathy, while remaining alert to potential fraudsters.Detect and prevent fraudulent activity using industry-standard fraud prevention tools.Keep accurate records and share insights with specialist investigation teams.Educate customers on fraud awareness and prevention.What You''ll BringStrong customer service experience from a busy contact centre or similar environment.Confidence in decision-making and objection handling.Excellen