Job Advertisement: Customer Contact Centre Change Delivery LeadLocation: City Centre, Manchester Contract Type: Fixed Term Contract (24 months)Are you ready to lead a transformative journey in customer service? Our client is seeking a dynamic Customer Contact Centre Change Delivery Lead to spearhead the Contact Centre of the Future initiative! If you are passionate about enhancing customer experiences and driving meaningful change, this is the opportunity for you!About the Role: As the Change Delivery Lead, you will play a crucial role in revolutionising our client''s contact centre. Your leadership will ensure a seamless, customer-centric service that reflects modern digital capabilities and operational excellence. This is your chance to make a substantial impact on the customer experience and workforce performance!Key Responsibilities:Strategic LeadershipDevelop and own the end-to-end contact centre transformation strategy.Champion a customer-first culture, aligning transformation efforts with customer insights.Programme DeliveryLead the planning and implementation of transformation programmes across technology, people, and processes.Collaborate with stakeholders to define clear problem statements and solutions.People and Change LeadershipWork with HR and operational leads to reshape structures and roles within the contact centre.Drive cultural change to support digital adoption and continuous improvement.Stakeholder EngagementAct as a strategic point of contact for interna