Senior Travel Claims Handler (Large Loss)Full-time Cardiff (Hybrid)About the CompanyA growing, data-driven insurance services organisation based in central Cardiff is expanding its travel claims function. The business supports international insurance partners across customer service, claims handling, underwriting, pricing and operational excellence. With a strong focus on innovation, continuous improvement and delivering an industry-leading customer experience, the company is now looking for an experienced Senior Travel Claims Handler to help shape outcomes for customers during their most challenging travel moments.You''ll play a key role in handling complex, high-value and large loss travel insurance claims, including medical emergencies, repatriation cases and major travel disruptions. Working closely with internal specialists and external partners, you''ll provide empathetic, expert guidance while ensuring every claim is managed thoroughly, fairly and efficiently.The team operates a hybrid working model, typically 2-3 days per week in the Cardiff office.Key ResponsibilitiesReview, assess and process complex or high-value travel insurance claims and complaints in line with policy wording and regulatory standardsManage your caseload proactively, ensuring timely progression and excellent documentationLead on negotiation and settlement of claims within your delegated authorityMaintain high-quality service standards, productivity and compliance across all claim activitySupport