Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe''s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Senior Content Designer in our digital customer experience team, you''ll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You''ll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you''ll create world-class customer journeys and designs to support our product roadmaps for the UK and Ireland. From joining Sky to engaging with our latest services, we''re driven by one purpose: to create better experiences for our customers. What you''ll do: Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs. Champion the customer voice, ensuring content design reflects real needs and drives prioritisation. Consistently use customer insights and translate them into actionable content improvements. Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices. Champion AI and utilise CMS tools to create