The Quality Improvement Manager is responsible for leading and managing all quality assurance and quality control activities in the production. This role ensures that all products meet customer specifications, regulatory standards, and internal quality benchmarks. The Quality Improvement Manager drives continuous improvement initiatives, oversees compliance with ISO or BRC standards, and leads the plant''s quality culture. Main Duties and Responsibilities Quality Management and Control Develop, implement, and maintain the Quality Management System (QMS) in line with ISO 9001, BRC Packaging, or other relevant standards. Oversee inspection and testing of raw materials, in-process production, and finished goods to ensure compliance with specifications. Manage and analyse quality data, identify trends, and lead root cause analysis and corrective/preventive actions (CAPA). Ensure calibration and maintenance of all measuring and testing equipment. Customer and Supplier Interface Serve as the primary point of contact for all customer quality concerns, complaints, and audits. Manage customer complaint investigations, implement corrective actions, and ensure timely resolution. Collaborate with suppliers to address quality issues and establish incoming material standards. Training Train and develop for effective quality inspections. Promote a culture of quality awareness and continuous improvement across all departments. Conduct internal quality audits and coordinate external aud