Technical Customer Services Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.Your new role As a Technical Customer Services Administrator, your role will involve:Technical Support and Troubleshooting.Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.Diagnose and resolve hardware, software, and workflow issues.Escalate complex or unresolved issues to specialist teams where appropriate.Customer Support, Enablement and Training.Support customers in understanding and using equipment and software effectively.Deliver technical guidance and assist with problem-solving.Contribute to the development of user guides, FAQs, and training materials.Support delivery of training sessions (remote or on-site where required).Pre-Sales and Post-Sales Support.Collaborate with commercial teams to support demonstrations and technical discussions.Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.