Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA s. Customer Service To liaise with the call controllers and Field Service Supervisor s to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. Records and Documentation Accurately record time, parts used and any other details either electronically or manually as required. Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Skills/Knowledge and Qualifications Required Shall have good fault-finding and diagnostic skills To be able to understand hydraulic and electrical circuit diagrams. Will be able to show and apply sound knowledge