Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don''t tick every box. If you''re excited about working for us and have most of the skills or experience we''re looking for, please go ahead and apply. We''d love to hear from you!About the RoleHL has a fantastic opportunity for a Head of Investment Helpdesk. You will be leading our Investment Helpdesk to deliver positive client outcomes, exceptional client and colleague experience and improved business outcomes. You will have responsibility for 200 Helpdesk Advisors and have 4 direct reports and will report into the Head of Helpdesk.What you''ll be doingLeads the Investment Helpdesk (incl. withdrawals and transfers), Client Support and Helpdesk Technical.Leads, coaches and motivates a large function to deliver outstanding Client Service at every touch-point.Role models the HL values, ensures consistently good client, business and colleague outcomes through the effective management of people, resources and risks.Drives and delivers the Strategic and People plan for Service, and engages with other business areas to drive positive outcomes for clients, colleagues and the business.Ensures that delivery targets are met through proactive people resource and risk management. Monitors and reports performance and tr