Overview

Service Desk Analyst (2nd Line)

role at

PSU Technology Group LtdLocation: Cannock, England, United Kingdom | Posted 22 hours agoResponsibilities

Monitoring and maintaining systems and networksInstallation and configuration of systemsDiagnosing faults on both hardware and softwareSolving technical and application issues by phone, email or in personWalking clients through troubleshooting stepsRe-fitting and/or replacing of client hardwareSupporting updates and/or roll-outs for client applications (training of users as needed)Working to SLA’sPrioritising and managing multiple open ticketsEstablishing good working relationships with clientsYou will also:Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant teamTake ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to othersAt times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practiceProven experience in an IT Support Role and Team

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits After Probationary Period

Subsidised health and dental careEmployee Assistance Programme (EAP)Life assurance (3x salary)Discount platformPension contribution – 5% company contributionGenerous holiday entitlementOne day off for birthdayHalf price internet connectivityRide2Work schemeDepartment incentivesVolunteer day scheme

How To Apply

Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Company Overview

Established in 2006, FluidOne

is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Seniority level

Entry level

Employment type

Contract

Job function

Information TechnologyIndustries IT Services and IT Consulting

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