Our client, a highly successful and expanding business who we have a longstanding relationship with within the construction sector, based in Cheltenham, has an exciting opportunity for a Customer Service Executive to join their team on a full-time, permanent basis following continued growth. The successful Customer Service Executive should have: Proven experience within a customer service or customer-facing role A confident and professional telephone manner with the ability to build rapport quickly Strong organisational skills and a high level of attention to detail A proactive and adaptable approach, thriving in a fast-paced environment Excellent written and verbal communication skills In this role, the Customer Service Executive will be responsible for: Acting as a key point of contact for customers, managing inbound calls and email enquiries Accurately processing and managing orders through internal systems from placement to delivery Resolving customer queries, issues and returns in a timely and solutions-focused manner Coordinating with internal teams, couriers and suppliers to ensure smooth fulfilment Pro actively keeping customers informed throughout the order journey Our client is offering the successful Customer Service Executive a salary in the region of up to £30,000 DOE, plus an excellent benefits package including 25 days'' annual leave + bank holiday and plenty more! If you are a customer-driven professional who enjoys variety, problem-solving and ..... full job details .....