We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. PLEASE NOTE - THIS IS NOT AN IT ENGINEER ROLE This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff. Key requirements for the Technical Support Engineer role: Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills. Ability to balance demand and resource Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints. Thorough and precise approach to the role, tasks and projects City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar Greater than 2 years in a technical support or field service role. Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools. Ability to multi-task and manage multiple cases under time pressure. Able to explain complex technical information in a clear and easy-to-understand way for different audiences. Ability to read