About the Role We are seeking an experienced and hands-on Cleaning Operations Manager to oversee cleaning services across multiple sites. This is a key role responsible for maintaining high standards, ensuring compliance, and leading teams to deliver consistent, high-quality service. You will take ownership of day-to-day operations, working closely with both clients and internal teams to drive performance, resolve issues, and continuously improve service delivery. Key Responsibilities Lead, manage, and develop cleaning teams across assigned sites Plan and oversee daily, weekly, and periodic cleaning schedules Conduct regular site inspections, audits, and quality checks Ensure full compliance with COSHH, health and safety, and company procedures Manage staffing levels, including recruitment, rotas, and training Act as the main point of contact for clients, handling feedback and resolving issues promptly Monitor stock, equipment, and budgets to ensure efficient operations Produce regular reports on performance, standards, and compliance About You Proven experience in a Cleaning Manager, Cleaning Supervisor, or Soft Services role Strong leadership skills with the ability to motivate and manage teams Good working knowledge of cleaning standards, COSHH, and health and safety regulations Experience conducting audits, inspections, and managing performance Excellent communication and client-facing skills Organised, proactive, and able to manage multiple priorities What s on Offer