Overview

Customer Success Manager at HiBobJoin HiBob to drive customer success for a B2B SaaS platform, focusing on retention, adoption and value realization for mid-size and multinational customers.About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, backed by a global team of Bobbers, making HiBob the choice HRIS for 3000+ companies. Our platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.Be yourself at HiBob. We value authenticity, inclusivity, and collaboration and encourage you to bring your whole self to work.About You

We are looking for an experienced, energetic and positive Customer Success Manager with strong interpersonal skills and a bias toward excellent client service. You are analytical, well organized, and have experience in customer success in a tech/SaaS environment.Requirements

B2B SaaS CSM experience, owning an EU book of business with targets on net retentionExperience in a B2B client-facing roleFluent in EnglishTech-savvy with a passion to learn product functionalityComfort working in a fast-paced startup environmentStrong work ethic, integrity and desire to succeedExecutive project management skills and ability to communicate with the C-suiteExperience with Salesforce and web-based technologiesExperience with SFDC, Asana and/or ChurnZero is advantageousHR or HRM background is advantageousResponsibilities

Build and execute an account-specific relationship framework with regular status calls, quarterly business reviews, account documentation, reference management and success planningUnderstand clients’ HR objectives and align them with business goals; act as a trusted advisor and tailor use cases and success plansManage a portfolio of accounts with a focus on adoption and usageCollaborate with customer stakeholders to help them achieve their individual and business goalsBe the customer advocate within HiBob, partnering with Product, Development, Marketing and SalesProtect existing revenue, identify opportunities and risksAssess client health and develop strategies to mitigate churnMeet net retention and CSAT/NPS KPIs through data-driven analysis and executionProvide ongoing product enablement across the product catalogueEstablish and maintain relationships with key stakeholders and promote internal advocacyStay updated on HR industry trends, compliance changes, and emerging technologies to guide clientsAnticipate challenges and mitigate risks to add valueLeverage AI and automation to develop scalable success strategies and improve engagementBenefits

Competitive compensation, benefits, and pre-IPO equityCompany share options planHealth insurance allowance and annual health benefitsAnnual vision allowance and wellness benefitsHybrid working from day 1 with home office setup allowanceRemote work flexibility, up to 2 months after 6 months of employmentBob balance days and social impact daysEmployee referral program with rewardsPension auto-enrolmentCompany and team events, birthdays off with a giftIf this sounds like the right fit, we’d love to hear from you. Please apply to join our village.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.

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