We are recruiting for a Supervisor /Team Leader for a global logistics delivery company

This is a brand-new role and requires a good all-rounder who has experience managing a small team in the Customer Services/Client Services arena ideally.

This is a great opportunity where you can add value, make a difference, inspire your team  and be part of an rapidly expanding global services company.

The role will require you to manage a small team team of client services advisors and deal with the day to day running of the department

The role will report directly into the Head of Client Services, and you will be responsible for ensuring the team are meeting all deadlines and business markers to ensure the service is running smoothly on time and on budget

Duties

Day to day management of a small team of Client Service Advisors, answering any questions, queries, or issues they have

Keep team training up to date and offer guidance in any areas they may need assistance with  

Deal with escalations from the team in regard to delivery issues, deadlines, and any costing issues

Liaison with all areas of business ; Stakeholders, Management,  Warehouse, logistics and fulfilment to update and deal with any issues that need addressing

Supporting the Head of Client Services in the day to day running of the department

Laison with clients to keep them updated on delivery service

Generation of system reports ; aware of end of play business and any areas that may need addressing and focusing on 

This is a busy role and requires someone with patience, resilience and a passion for delivering excellent service across the board to meet company expectations and business deadlines

Skills and Experience

Proven experience in a Team Leader/Supervisory role in   managing a small team – ideally customer services or similar

Proven experience in basic team training ideally – identifying training areas that need addressing etc

Experience in dealing with stakeholders /Snr Management and delivering results and reports

Report generation and excellent IT skills ; excel etc

Excellent communication skills, happy leading a team, inspiring them and develop skill set

Working Hours

Mon – Fri

8.00am – 4.00 pm or  9.00am  – 5.00pm

Based full time in their Offices in Thamesmead

Salary £30k circa 

23 days holidays

Street Parking – free

Stakeholder pension

If you have the necessary skills and experience, then please send your CV asap