Service Manager / Scrum Master
£500 per day (Inside/Umbrella)
6-Month Contract
Hybrid (Sheffield) / Remote

 

We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams.

 

This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.

What you’ll do:

- Oversee day-to-day IT application service operations 

- Manage incidents, problems, changes, and service performance

- Maintain reporting and ensure ITIL compliance

- Coordinate with technical teams, vendors, and stakeholders

- Facilitate Scrum ceremonies and remove delivery blockers

- Coach teams on Agile best practice

- Support backlog refinement and future sprint planning

What we’re looking for:

- Strong ITSM / Service Delivery background

- Solid experience with ITIL processes

- Proven Scrum Master experience

- Strong stakeholder management skills

- Strong JIRA  

- Higher Education / SITS experience is a bonus

 

A great opportunity for someone who thrives in both service operations and agile delivery.

Start ASAP, interviews ASAP!
 

Stuart Graham
Click Recruitment
Stuart.Graham@ClickRecruitment.co.uk