House Manager

Location: Haywards Heath

Shift Pattern: Monday – Friday; 9am – 3pm; 30 hours a week

Job Type: Fixed Term Contract for 12 months

Salary: £35,113.41 per annum (FTE £40,829.55)

Eldon Housing Association is an established provider of Sheltered Housing and Facilities Management Services. We are proud to provide high standards of service to older people across several care schemes, with a strong reputation for delivering safe, comfortable, and supportive homes. We aim to provide an inclusive and diverse working environment where people are at the heart of everything they do.

We are looking for a caring organised and proactive House Manager to support tenants at our sheltered care scheme in Haywards Heath, Joan Nightingale House. As House Manager, you will be the main point of contact for tenants at Joan Nightingale House, helping them to live safely and independently in a supportive community. You will provide day-to-day housing management and practical support, help tenants access services when needed and ensure the building and communal areas are safe, secure and well maintained.

Key responsibilities include:

• Supporting tenants to live independently, maintain their tenancies and access health, social care and community support where needed.
• Providing sensitive and effective communication with tenants, relatives, colleagues, contractors and partner agencies.
• Coordinating tenant meetings, activities and social opportunities that encourage participation and choice.
• Monitoring rent accounts, tenancy matters, repairs, building safety and day-to-day housing management issues in line with procedures.
• Carrying out welfare calls, risk assessments, support planning and appropriate record keeping.
• Supervising the part-time Cleaner, including allocating duties, monitoring standards, providing feedback and supporting development.
• Ensuring health and safety procedures are followed, including fire safety checks, building inspections and appropriate responses to emergencies.

Person specification:

• Experience of working in supported housing or a similar environment.
• A caring, tenant-focused approach and the ability to deal sensitively with queries and concerns.
• Good organisational, communication and record-keeping skills.
• Confidence using Microsoft Word, Excel, email and housing management systems or similar systems.
• Understanding of safeguarding vulnerable adults, risk assessments and equality in service delivery.
• Staff supervision experience, or a willingness to develop supervisory skills.
• A Health and Safety or First Aid qualification, or willingness to undertake relevant training as per the Competence and Conduct Standard.

Benefits:

• Paid annual leave
• Comprehensive training programme
• Company pension
• Employee Excellence Referral programme
• Free Onsite Parking
• Healthcare Cash Back Plan up to £1,300 per year (available after successful completion of probation)
• Employee Recognition Scheme

All applicants must have a genuine caring and sensitive personality and the ability to demonstrate compassion and empathy to caring for older people.

An Enhanced Disclosure and Barring Service check will be required.

Eldon Housing is committed to Equality and Diversity; we therefore encourage those applicants who are considered disproportionate because of a protected characteristic. However, appointment will be based on merit and suitability to the role.

Upon receipt of your application, we will process your data for recruitment purposes only.