Job Description: We are seeking an experienced Application/System Architect to design and lead the architecture of our next-generation conversational AI voice platform. This role will be pivotal in shaping how we modernize customer interactions, moving from Legacy IVR to intelligent, natural language-driven experiences. The ideal candidate will have deep expertise in enterprise system design, contact center technologies, and AI/ML-enabled voice applications, with a proven ability to balance innovation, scalability, and resilience. Technical Expertise: Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design) Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies Proficiency in leading software planning, estimation, and setting technical direction for distributed teams Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design Qualifications: 8+ years of hands-on architecture experience in designing voice-based enterprise applications Deep experience in application/system archite