Senior Business Development Manager - Membership £50,000 - £58,000 Base + £25,000 Projected Commission (Uncapped) Hybrid London Leading media business seeks commercially minded Membership and Customer Success Manager to lead and grow their membership proposition while driving engagement, retention and revenue. This is a pivotal role responsible for the end-to-end member journey - from acquisition and onboarding through to engagement and renewal. The role will work closely with marketing, sales and senior stakeholders to maximise both member value and commercial performance. The ideal candidate will be confident managing relationships at all levels, comfortable selling to senior industry individuals, highly organised, and passionate about delivering exceptional member experiences. The role will be well supported by the Director of Customer and Client Success, alongside close collaboration with the CEO and wider senior leadership team. This support will include strategic direction, commercial guidance and shared ownership of team development and the continued growth of the membership proposition, while providing the autonomy to shape and lead day-to-day execution. Key Responsibilities: Membership Growth, Sales and Customer Success - Own the full membership lifecycle, taking accountability for membership acquisition, engagement, retention and renewal. Product Development and Proposition Enhancement - Play a key role in the ongoing development and evolution of the membership pro