Job Title: IT Support EngineerLocation: In Person, Potters Bar (EN6)Salary: 40,000 - 45,000 per annum depending on experience + benefitsJob Type: Permanent, Full TimeWe are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail.The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations.What will I be doing:You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system.Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face-to-face support and assistance with projects.Requirements:Experience within an IT Services company or internal helpdesk environment supporting users remotely and in-personConfident verbal and written communicator with both clients and colleaguesSelf-motivated and disciplined, with the ability to prioritise and execute tasks under pressure.Thrive on understand