PHMG Greater Manchester, England, United KingdomQuality Assurance Manager

PHMG Greater Manchester, England, United Kingdom5 days ago Be among the first 25 applicantsHours: Monday – Thursday (11am – 8pm) Friday (11am – 6pm)Location: Old Trafford, ManchesterOversee: Client and Product ImplementationReporting to: Head of Global Quality Assurance and Vice President of Client Implementation (Global)Job RoleAs a Quality Assurance Manager, you will oversee the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business.The Quality Assurance Team play a crucial role within the Client Services department. You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements.Your time will be split across the Client Implementation Division focusing on all 3 departments: New Client Activation, SFI and CCE fulfilment. Your main objectives and time allocation will be dependent on department key objectives.Responsibilities:Partnering with the Head of QA to develop and enhance quality assurance strategies that support a seamless client and product implementation experienceMonitoring the global inbox to ensure timely and effective responses and action takenTracking and analysing data and trends to inform strategic decisions that improve the implementation process and overall client journeyOptimising CRM system performance through thorough verification, testing, and reporting before and after software installations, updates or upgradesEstablishing measurable targets for each department and giving the support needed for these targets to be achievedReviewing account management and client communication to ensure high standards are met; collecting data, delivering actionable feedback, and coaching individuals and management through various communication channelsIdentifying and executing process improvements that enhance the client onboarding and product implementation journeyAssessing the account management of at-risk clients to ensure best practices are followed, supporting client retention and reducing the risk of future revenue lossRequirements:Proven experience in data analysis with a view towards quality assurancePossess excellent organisation, time and project management skills to deliver on time against competing prioritiesExcellent communication and interpersonal skills, extending to C-levelConfident working independently and with management, with the ability to shape their workload and contribute innovative ideas backed by dataProficient in Excel with a comprehensive understanding of its functions and featuresBe a critical thinker with sound judgement skills and have the ability to identify potential risks and propose mitigating strategiesThe PH Perks you’ll get in return:Competitive salary and rewardsCareer development and progression directly linked to your performanceAll expenses paid company events in sought after venuesBirthday time off to celebrateOn-site barber and beauticianExciting social scene and lively atmosphereCreative, spacious offices with breakout areas and barFundraising initiatives for our registered charity – the PHMG FoundationCycle to work schemeAbout PHMG:Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track

– strengthening their business identity in the most memorable, emotive waySeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Quality AssuranceIndustries Technology, Information and InternetReferrals increase your chances of interviewing at PHMG by 2xGet notified about new Quality Assurance Manager jobs in

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