Salesforce Support SpecialistLocation: Hemel HempsteadPay Rate: 40.00phContract: 12 months to start on the 1st December 2026Working Pattern: Full-time Gi Group is currently recruiting for a Salesforce Support Specialist on behalf of our client, a well-established international organisation.This is an excellent opportunity for an experienced Salesforce professional to join a team supporting and improving the organisation''s CRM systems and business processes.In this role, you will provide day-to-day support to Salesforce users, help resolve system queries, gather business requirements and contribute to ongoing system improvements. You will work closely with different departments, business stakeholders and technical teams to ensure the CRM system meets business needs and operates effectively.Key Responsibilities as a Salesforce Support Specialist: Provide day-to-day support to Salesforce users, responding to queries and managing support tickets.Maintain data quality through data cleansing, de-duplication, user management and data enrichment.Gather, analyse and document business requirements from different departments.Work closely with business users, IT teams and technical specialists to identify opportunities for system improvements.Support system updates and new releases, including preparing test plans, test scripts and carrying out testing.Create and maintain operational dashboards, reports and data analysis.Deliver online training and guidance to small groups of ..... full job details .....