Support Worker – Complex Needs | Birmingham

£14.50 per hour | Permanent | 36–48 hours per week

Are you an experienced Support Worker who can remain calm under pressure and provide consistent, compassionate care?

RTC Resources is recruiting on behalf of a specialist care provider in Birmingham. You will support individuals with complex needs, emotional regulation difficulties and behaviours that challenge, working within an enhanced staffing team that may include 3:1, 4:1 or 5:1 support.

The role

• Build trusting relationships while promoting dignity, choice and independence.

• Follow individual care plans, risk assessments and behavioural support strategies.

• Identify early signs of distress and use positive, non-confrontational de-escalation.

• Assist with personal care, daily living, medication and meaningful activities as required.

• Record care delivery and incidents accurately, escalating concerns promptly.

• Follow least restrictive practice and participate in physical interventions only when authorised, necessary and within current training.

Essential experience

• Previous UK care/support experience involving complex needs and behaviours that challenge.

• Enhanced staffing experience, such as 3:1, 4:1 or 5:1, or a comparable intensive support setting.

• Practical experience responding to physical aggression and behavioural escalation.

• Confidence following detailed support plans and working consistently within a team.

• Sound safeguarding awareness and professional boundaries.

DMI/Dynamis training is highly desirable. PMVA or other recognised physical intervention training may be accepted following review, with further training and competency assessments where required.

What’s offered

Paid annual leave, pension contributions, free in-house DMI training, free mandatory training and ongoing development.

All applicants must have UK care/support experience and the right to work in the UK. No sponsorship will be provided.

Apply to RTC Resources with your CV, availability and preferred weekly hours