OverviewSenior Property Manager

We are looking for a hardworking, efficient, and eager individual to join our Residential Lettings Management as a Prime Senior Property Manager, providing an exceptional service to our Landlords and Tenants. This is a fantastic opportunity to join a leading team and be responsible for a high-end portfolio.

About Knight FrankKnight Frank is a leading independent real estate consultancy, founded in 1896 and headquartered in London, UK. We operate in over 50 territories, 740+ offices, and 27,000+ people, with a global network. We are committed to client-centric, inclusive, and high-quality service, delivering personalised and clear advice across all areas of property.

Responsibilities

Carry out pre-tenancy works for the property portfolio, ensuring properties are in top condition for new tenants.

Address and resolve any issues identified in check-in reports to ensure tenant satisfaction and property compliance.

Conduct property visits, document observations, and take necessary actions based on findings.

Coordinate and oversee complex routine and reactive maintenance tasks promptly when required.

Process and manage payment of invoices from contractors and suppliers, ensuring funds are available and documentation is accurate.

Maintain accurate records of property details, landlord instructions, and tenancy agreement clauses on the CRM.

Organise and archive files, including invoices, emails, reports, and other essential documents, for easy retrieval and compliance purposes.

Foster positive relationships with both landlords and tenants, acting as a liaison to address concerns, answer queries, and facilitate effective communication.

Review check-out reports, agree deductions with landlords, and negotiate with tenants.

Complete end-of-tenancy procedures on the CRM.

Be responsible for TDS claims and update TDS records.

Effectively communicate tenants'' and landlords'' obligations to relevant parties and ensure all parties are compliant.

Be accountable for EICR remedial works and any findings from PAT and Gas inspections, ensuring properties meet required standards.

Handle complex queries and issues related to property or lease management.

Provide guidance and support to other team members.

Ensure compliance with all relevant regulations and standards.

Skills and Qualifications

Extensive experience in property management or a related field.

Propertymark Level 3 (ARLA) qualified.

In-depth knowledge of property management regulations and standards.

Ability to handle complex queries, maintenance tasks, and coordinate with contractors and suppliers.

Self-motivated and able to work independently.

Willing to participate in team activities, support the wider team, and mentor junior team members.

Excellent communication skills to foster positive relationships.

Strong organisational skills with keen attention to detail to manage multiple tasks, maintain accurate records, and ensure adherence to regulations.

Strong negotiation and problem-solving skills.

Knowledge of accounts/bookkeeping and transparent management of expenditure on behalf of clients.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

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