1st Line Support Hybrid - LondonVIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets.The successful 1st Line Support will have solid previous experience in IT Support within a MAC environment and will be committed to delivering excellent customer service.The role:This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as the end user, so communication skills and a focus on customer service is paramount.Key skills and responsibilities for the First Line Support: 1st Line Customer Support in a MAC environment: JiraSlackZoomGoogleJAMF Triaging tickets and escalating to relevant teams where necessarySupporting face to face IT Support with internal usersExcellent customer service skills Role details: Job role: 1st Line Support Job type: ContractIR35 status: Inside IR35Location: Hybrid, one day per week in London Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).For more exciting roles and opportunities like this, please follow us on IT Recruitment.