Helios Global Group is expanding its IT team. This is an exciting opportunity to kickstart or continue your IT career in a growing and successful company. The role offers genuine variety supporting our IT functions across our UK healthcare communications business. You will play a crucial role in supporting daily IT operations, ensuring seamless employee experiences and supporting our ethos of ''aim for excellence'' and ''be a great place to work''.About the RoleProvide first-class 1st line IT support to all end users across all areas of technology (e.g. laptops, network, software, hardware), diagnosing issues and providing resolutions in line with company standards and processesLog, prioritise and update IT Support requests through internal company ticketing systemPrepare and commission new laptops for new starters and existing employees, working closely with Group HR and Operations functions to align with timings for onboardingManage the return and decommissioning of laptops from leavers, including secure data wiping, and preparing the equipment for re-use or disposalUpdate Company IT Asset lists to maintain accurate inventory of equipmentAssist with the implementation of software updates, and associated hardware and network compatibility testingManage and support Microsoft 365 services, including Intune, Endpoint Manager, Autopilot, SharePoint, OneDrive, Exchange, Teams, and Azure AD.Assist with core IT security functions, including user access controls, incident awareness,