Interim Support Engineer 150 per day (Inside IR35)2-Month ContractSouthampton, SO45 OverviewWe are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key ResponsibilitiesProvide Level 1/2 support across networks, domains, hardware, and software environments.Deliver end-user support for Windows 10/11 devices, applications, and peripherals.Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone).Build, configure, replace, and maintain EUC hardware components.Support data backup processes and recovery techniques.Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity.Utilise Microsoft SCCM for device management (advantageous).Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices.Maintain accurate documentation and records of incidents, resolutions, and system changes.Provide clear, professional communication to end-users, ensuring exceptional customer experience.Manage workload independently while maintaining high productivity and efficiency. Skills and ExperienceStrong general understanding of IT principles (networks, hardware, domains).Working knowledge of leading software packages (Microsoft