Customer Service Executive Locating: Reading, BerkshireHybrid (2 days in the office)up to £27,000 (depending on experience)Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments.This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits.Key duties include: Responding to customer requestsManaging incidents by logging, updating and closingAscertain whether equipment/solutions are under a support contract and advise customer accordinglyLiaising with suppliers, couriers, engineers, logistics and technical support consultantsProduce reports when requiredReturn of equipment to repair centres Key skills required: Well-organised with methodical approach to administrationPrevious experience within a customer service-related role can be retail, reception, hospitality etcGood attention to detailGood communication skillsFamiliar with Word, Excel and Outlook As mentioned earlier in the advert this is a career opportunity for someone looking to grow and develop. The Manager worked her way up through the team and team members have been promoted into other parts of the business. Some of the benefits include: as above, career progression, 25 days holiday ..... full job details .....