Job Description: IT TechnicianResponsible to: IT Support Team LeaderGrade of post: Support Scale 4, SCP 16-18Hours of work: 37 Hours per weekRemuneration: £21.15 per hourWork location: Based at either Wellington Road or Paget Road Campus, but will beresponsible for the service across all sites and therefore will be required to work across all sitesJob Purpose: To deliver excellent learning experiences and opportunities for our students over a range of programmes on our premises or as requested by the Employer. To lead on the recruitment, retention and achievement of students and contribute towards the pastoral care of students. To contribute to the added value via enrichment activities.Key ResponsibilitiesAct as the routine contact point, receiving and handling requests for support. Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation.Provide first line investigation and gather information to enable incident resolution and allocate incidents. Advise relevant people of actions taken.Investigate problems in systems, processes, and services. Assist with the implementation of agreed remedies and preventative measures.Install or remove system components