Resident Support Worker / Key Worker – Supported Housing
(Known internally as Support Worker)

Location: Canning Town, East London
Salary: £30,205 - £32,965 (depending on experience)
Contract: Full-time, Permanent

Why work at Your Place?

· 25 days annual leave, rising by one day each year up to 30
·  Bank holidays included
· An extra day off for your birthday
· A weekly Wellbeing Hour to do whatever supports your wellbeing
· 2 Wellbeing Days per year
· Reimbursement for gym membership
· Cycle-to-work scheme and season ticket loans
· Free eye tests and contributions towards glasses
· Pension
· We match your pension contributions up to 7.5%
· Internal training and development
· Membership to professional bodies where relevant
· Flexible Working
· Discounts on holidays, shopping, dining

What Makes This Role Special

• Meaningful 1:1 keywork – build trusted relationships and support residents to achieve their goals.
• Joined-up support – work closely with our Community Partnership Team, Resident Services and Move-On Specialist.
• Real-world impact – help residents connect with health, wellbeing, skills, employment and community opportunities.
• Learning culture – reflective practice and development built into the role.
• Values-led environment – we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.

This role includes shift work, including evenings and weekends.

Resident Support Worker / Key Worker Responsibilities

• Deliver regular one-to-one keywork sessions using a strengths-based, outcomes-focused approach.
• Complete and review needs assessments, support plans and risk assessments using motivational interviewing and SMART planning.
• Support residents to develop independent living skills, manage tenancies and maintain safe routines.
• Coordinate support with internal specialists and external agencies (health, substance misuse, social care, probation, DWP, etc.).
• Support residents to access meaningful activities, community opportunities and peer-led groups.
• Maintain accurate, timely case notes and outcome records on the case management system.
• Contribute to a safe, respectful, psychologically informed environment.
• Respond to incidents and safeguarding concerns in line with policy.
• Participate in team meetings, reflective practice and service improvement activities.

Resident Support Worker / Key Worker Person Specification

Experience

• Experience supporting people affected by homelessness, multiple disadvantage or complex needs (through work, volunteering or education).
• Experience working in a trauma-informed, person-centred way.
• Experience completing assessments, support plans and risk assessments.
• Experience of partnership working and multi-agency coordination.

Desirable:

· Experience supporting migrants or people facing barriers to move-on.
· Experience using In-Form.
· Relevant qualifications in supporting vulnerable adults.

Skills & Knowledge

· Ability to build rapport while maintaining professional boundaries.
· Strong communication skills with residents and professionals.
· Good organisational skills; able to manage a caseload and competing priorities.
· Good IT skills (Microsoft Office, case management systems such as In-Form/Salesforce/Pyramid).
· Understanding of safeguarding, confidentiality, GDPR and health & safety.
· Knowledge of issues affecting supported housing and vulnerable adults.
· Ability to work shifts including evenings and weekends.

Personal Qualities

· Highly organised, self-sufficient and able to meet deadlines.
· Able to work independently and collaboratively as part of a team.
· Strong sense of responsibility and accountability.
· Self-aware and proactive about training and support needs.