Position: Head of operationsLocation: BriminghamSalary up to £60,000 + Car Allowance + Bonus

We''re working with a growing, independent food and beverage business known for its quality craft offerings, bold design, and strong local following. With multiple high-performing sites and further openings in the pipeline, the business is now seeking a commercially astute and hands-on

Head of Operations

to help take the next leap forward.This is an ideal opportunity for a confident and ambitious operator looking to join a dynamic, founder-led business with a strong culture and a clear vision for scale. You''ll play a central role in shaping and growing the operation, while ensuring teams are developed, systems are tightened, and profitability is maximized.Key ResponsibilitiesDrive Performance and Profitability:

Use data-driven insights to optimize site performance, margins, and operational efficiency across all locations.Operational Leadership:

Provide clear, structured leadership to store and area teams—ensuring excellence in daily operations and customer experience.Growth Management:

Oversee the roadmap for future openings, including new site planning, team recruitment, launch strategy, and post-opening support.Team Development:

Mentor and upskill the existing senior team, building leadership capacity across the business while fostering a strong, motivated culture.Process and Structure:

Implement systems and SOPs to support consistency and scalability across the estate.Proactive Operations:

Shift the business from reactive firefighting to forward-thinking strategic planning, with a constant focus on improvement.Customer Service Excellence:

Ensure all teams are trained to deliver high, consistent standards of service aligned with the brand''s values.Founder Partnership:

Work closely with the founder to bring their vision to life—balancing strategic autonomy with collaborative input.The Ideal CandidateBased within easy reach of

Birmingham , with the flexibility to be present in stores regularly.Experienced in growing and professionalizing multi-site hospitality or retail operations, ideally having scaled a business from a handful of units to 10+.Confident leading at both strategic and operational levels—comfortable coaching a team one day, rolling out a new system the next.Commercially sharp, with a keen understanding of PandLs, KPIs, and cost control.Passionate about independent brands and hospitality, with a hands-on, can-do approach.Calm under pressure, solutions-focused, and motivated by growth and building teams.If you are interested, please get in touch with

TPBN1_UKCT