We re Growing Join Us as Operations Director in London As our business continues to grow and evolve, we re now seeking a forward-thinking Operations Director to driver our London division forward. As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio, You''ll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service. This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture. As Operations Director you will: Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings. Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement. Conduct site visits to ensure compliance, service quality, and alignment with company standards. Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins. Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution. Drive operational efficiencies and scalable processes to support continued growth. As Operations Director you will have: Proven leadership experience at seni