Customer ServiceCentral Leeds 24,785 per annumMonday - Friday 9:00am - 5:30pmHybrid working available after probationWe''re looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.The RoleYou''ll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.Key responsibilities include: Supporting Case Handlers with customer service tasks Liaising with customers, third parties, and internal teams via phone and email Making welcome calls to new customers Chasing outstanding documents and information Updating case management systems accurately and in a timely manner Handling inbound queries and following up where required to resolution Helping to manage workloads and keep cases moving efficientlyWhat We''re Looking For Experience in customer facing roles such as retail, hospitality, call centre, or office based environments Confident communicator with a professional and friendly telephone manner Highly organised with strong attention to detail Comfortable managin