We are working with a forward-thinking local authority to appoint an experienced Rents Officer on an initial 3-month contract. This is an important role within a busy housing team, focused on maximising rental income, supporting tenancy sustainment, and managing rent arrears in line with policy. This role would suit a housing professional with recent experience in rent collection, arrears recovery, and tenancy support within a local authority or housing association.You will need a good understanding of housing finance and income recovery processes, combined with excellent customer service skills.The position is hybrid, with a requirement to attend the office at least two days per week.The Role Monitor and manage rent accounts to ensure effective rent collection and arrears recovery Contact tenants via telephone, letters, emails, and texts to resolve arrears and agree payment plans Take a firm but fair approach-supporting tenants who are unable to pay, and progressing enforcement for those who choose not to Serve Notices of Seeking Possession (NSP) and Notices to Quit (NTQ) in accordance with policy Prepare documentation and attend court hearings, evictions, and panels when required Work collaboratively with housing officers and tenancy sustainment teams to support vulnerable tenants Tackle former tenant arrears, recommend appropriate write-offs, and maintain accurate rent records Contribute to delivering a customer-focused rent and income service that meets regulatory