Job overview: We are actively recruiting for a Field Service Engineer for our client and this role will be covering the Basingstoke, Reading and London areas. The successful candidate will be responsible for providing service and support to clients by resolving assigned open tickets as quickly and as effectively as possible. Roles and Responsibilities: Arrive at first Service Call by 9am (unless otherwise agreed by Management). Accept last Service Call to 4.30pm (unless otherwise agreed by Management that the the service call cannot be completed that day). Call the client before site visit to ascertain whether you can clear the call over the phone or advise them that you are on route. Work in tandem with the Company Service Call Control systems and in particular the escalation procedure. Carry out Minimum Call Procedure on every Service Call as per the issued guidelines. Communicate with the Helpdesk ProActive coordinator if not able to complete the call within 1.5 hours of arrival to site or if asked to look at another machine or issues Complete service calls via Link-in connection with all correct details. Including part numbers for return to fit bookings and correct meter readings. Return all parts for warranty; Kyocera, Canon etc. or where asked for, Konica Minolta; back to the Head Office SDD. Along with the warranty sheet, samples and list prints. Maintain tool kit to a sufficient level enabling standards to be upheld. Including issued technology e.g. tablets and phone