About Brash:Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers.Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client''s needs and building strong relationships.About the role:Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI and Digital Support Apprentice to work in our offices in Berkhamsted.Working within a small team of experienced Support Technicians, you will be taking calls from our client''s staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding.Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT suppor