Operations Officer - 6-Month FTC Higher Education Client London Hybrid Working A fantastic opportunity has arisen for a highly organised and proactive Operations Officer to join a collaborative and fast-paced Higher Education client on a 6-month fixed-term contract. This is a varied administrative and operational support role, ideal for someone with previous education sector experience who enjoys working across systems, processes and stakeholder management, whilst delivering exceptional customer service. The successful candidate will be confident working independently, managing multiple priorities and supporting both internal teams and external partners.The RoleThe Operations Officer will play a key role in administering core systems and operational processes throughout the annual cycle, ensuring an efficient and customer-focused service is delivered at all times. Responsibilities will include:Acting as the first point of contact for internal and external stakeholder enquiriesManaging shared inboxes and responding to queries within agreed SLAsProviding guidance on registrations, certification, results and operational processesSupporting the administration of learner management systems and assessment platformsMaintaining and updating qualification, centre and student data accuratelyCoordinating external assessment events and contact point processesProducing, analysing and presenting reports from internal databasesLiaising with external providers to monitor and resolve system i