Purpose of the Role

The Warehouse Administrator / Account Coordinator is responsible for supporting the smooth day-to-day running of warehouse administration while also managing customer account coordination and service support.

This role combines operational administration with customer-facing responsibilities, including order processing, account support, internal coordination, and communication with customers, warehouse, transport, and buying teams. The successful candidate will help ensure efficient warehouse processes and a consistently high standard of customer service.

Key Responsibilities

Warehouse Administration Duties

• Process and prepare daily order documentation for picking, dispatch, and delivery
• Manage incoming and outgoing emails and communications to ensure timely and accurate responses
• Maintain accurate and organised records, including filing and retrieval of order-related documentation
• Monitor short-term order changes and communicate updates clearly to warehouse, transport, and logistics teams
• Support the Warehouse Manager by taking ownership of day-to-day administrative tasks
• Input and maintain data within relevant systems, including Pegasus, Excel, and other internal platforms
• Assist with stock movement reports and general warehouse reporting
• Provide administrative cover and support during absences, peak periods, and busy operational times
• Help ensure warehouse paperwork and processes are completed accurately and on time

Key Skills and Experience

• Previous experience in a warehouse administration, logistics administration, sales support, customer service, or account coordination role
• Strong organisational skills and excellent attention to detail
• Confident communicator with a professional and personable telephone manner
• Ability to manage both internal administrative tasks and external customer relationships
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
• Ability to use internal systems such as Pegasus and Trinity, or willingness to learn quickly
• Able to work under pressure in a fast-paced environment
• Proactive, reliable, and able to prioritise workload effectively
• Strong teamwork skills and the ability to work across warehouse, transport, buying, and sales functions

Hours of work are 08.00 - 16.30 Monday to Friday