The Workplace and Operations Lead in London will oversee workplace experience and day-to-day building operations across a London portfolio. This visible, client-facing role brings together front-of-house service, building operations and service partner delivery. The Role As the Workplace and Operations Lead, you''ll: Lead workplace experience, front-of-house and operational support teams. Develop workplace programmes and maintain service standards for colleagues and visitors. Oversee planned preventive maintenance, minor works and day-to-day building operations. Coordinate service partners, contractor inductions and delivery of contracts under your ownership. Manage budgets, forecasts, financial targets and timely client reporting. Maintain safety and risk procedures, incident response and business continuity plans. About You To be successful as the Workplace and Operations Lead, you''ll have: Experience in facilities management, building operations, workplace experience, hospitality or a related customer-facing environment. Experience leading teams and managing complex site or portfolio service delivery. Financial management experience covering budgets, forecasting and cost control. Strong communication, stakeholder management and customer service skills. Experience working in a regulated environment; financial services experience is preferred. Ideally, a relevant degree or equivalent; IWFM or RICS qualifications would be beneficial. What''s in it for You? Salary of ..... full job details .....