Customer Service Lead Location: BanburySalary: Up to 40k DOE Job Type: Full Time, PermanentAre you passionate about delivering exceptional customer service and building long-term client relationships? Do you thrive in a fast-paced environment where customer satisfaction, continuous improvement and commercial growth go hand in hand?We are recruiting for an experienced Customer Service Lead to join a growing aftermarket and spares operation. This is an exciting opportunity to become the voice of the customer, driving service excellence while identifying opportunities to improve performance, strengthen customer relationships and support business growth.The RoleAs Customer Service Lead, you will take ownership of customer relationships, ensuring enquiries, quotations and service requirements are managed effectively from initial contact through to delivery. Working closely with internal departments including technical support, purchasing, logistics and warehouse operations, you will ensure customers receive a seamless and professional experience at every stage.This role combines customer relationship management, commercial awareness and continuous improvement, making it ideal for someone who enjoys problem-solving, influencing stakeholders and driving positive change.Key ResponsibilitiesBuild and maintain strong relationships with key customers and accounts.Act as the primary point of contact for customer enquiries, issues and escalations.Manage quotations and commercial ..... full job details .....