Head of Aftersales Location: Warmington, Oxfordshire Contract: Permanent, Full-time Salary: IRO £55,000 + BonusLead Excellence. Drive Quality. Shape the Future of After-Sales.Join a dynamic, fast-growing company where you''ll play a key role in driving after-sales success and delivering exceptional service. As the Head of Aftersales, you will lead a high-performing team while overseeing all operations, warranty management, financial performance, and customer satisfaction. If you''re passionate about leadership, service excellence, and process improvement, we want you to steer our after-sales team towards continuous growth and efficiency.Your Role as Head of Aftersales: In this pivotal role, you ll be responsible for managing the entire after-sales process, ensuring operational efficiency, top-notch customer experiences, and meeting financial targets. You ll oversee a skilled team, manage warranty claims, and ensure continuous improvement in quality and service delivery. As part of the leadership team, you ll help drive the development of new systems and processes for long-term success. Team Management: Lead, coach, and develop a high-performing team to achieve high productivity, quality workmanship, and customer satisfaction. Oversee all operations, scheduling, and workflow efficiency.Warranty and Compliance: Manage warranty claims, ensuring compliance with manufacturer and company policies while minimising delayed claims. Collaborate with production and development to reduce