2nd Line Support Engineer £25,000 - £32,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required The Role A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on-premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation-focused improvements across the business. Resolve escalated technical issues across server, cloud, and network environmentsUse scripting tools to automate tasks and improve internal workflowsAssist in maintaining internal security and compliance frameworksSupport the implementation and ongoing management of industry standardsManage and optimise remote monitoring and management toolsTroubleshoot and support telephony and connectivity issuesContribute to infrastructure projects and improvementsMaintain accurate documentation and audit recordsReview technical trends and contribute to service improvementsSupport the wider technical team with complex troubleshooting Requirements The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, com