Service Technician Salary: £38,000-£40,000 Type: Full-Time, PermanentDepartment: OperationsLocation: Flamstead (with travel to London and across the UK)Reporting to: Technical ManagerBenefits: Pension, Laptop, Smartphone This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full-time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor. You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential.Key Responsibilities Service Ticket Management:Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients. Engineer Coordination:Schedule and arrange service visits for UK field engineers. Occasional Site Visits:Carry out on-site service visits when required, meeting agreed response times and completing all relevant documentation. Preventative Maintenance:Arrange Preventative Maintenance Visits (PMVs) in line with contract agreements. Update and maintain asset registers after each visit and provide accurate feedback to the Service Coordinator. Repair