We are looking for a Service Co-ordinator to provide administrative and operational support to the Service division by scheduling and co-ordinating planned preventative maintenance (PPM) and reactive/remedial service calls in line with customer and contract requirements.The role is responsible for maintaining effective communication between customers, engineers, the Service team and other stakeholders, ensuring appointments, resources and equipment are co-ordinated efficiently and customers are kept informed throughout the process. The role involves: Arrange and confirm planned maintenance visits, service appointments and reactive callouts with customers Manage field service engineers'' diaries, allocating work effectively according to priority, skills and availability Provide customers with clear appointment details and accurate estimated arrival times Coordinate specialist equipment, materials, subcontractors and other resources required for each visit Monitor scheduled activity and communicate any changes, delays or issues promptly Respond to customer queries by telephone, email and customer portals, taking ownership through to resolution Maintain accurate service records, appointments and customer information across multiple systems Work collaboratively with Service Managers, engineers and colleagues across Planning, Engineering, Design, Finance and Operations Key experience / Qualifications: A genuine commitment to putting customers first and delivering excellent ..... full job details .....