Residential Support 28,350- 33,600Birmingham Area/ Field basedPermanent Full Time To deliver a high quality, responsive customer focused service to residents within a supported housing environment To provide assistance and advice to residents on a range of issues including anti-social behaviour, safeguarding, complaints and service requests. Develop and maintain excellent relationships with a range of partners and stakeholders to deliver excellent services to residents within a defined geographical area Key Tasks Take responsibility for the delivery of high quality, responsive customer focused services to residents within a defined geographical areaProvide assistance and advice to residents on a range of topics including providing support to new residents about local services, completing claims for welfare benefits and signposting to external servicesCarry out settling in visits to new residents in accordance with an agreed scheduleReceive antisocial behaviour (ASB) complaints and carry out the required investigation, including making initial contact with the complainant, developing an action plan, ensuring support is offered to the victim, undertaking a risk assessment and confidently identifying the action required to resolve the issueInvestigate all safeguarding concerns relating to residents ensuring referrals are made to the Local Authority safeguarding teams within agreed timescale and all follow up work is completed to keep residents safeSupport formal complaint inves