Customer Service Account HandlerLooking for a role where your attention to detail, customer focus, and organisation skills genuinely make a difference? This is an opportunity to join a fast-paced, professional team where quality service, accuracy, and compliance sit at the heart of everything you do.Salary £25,000 £26,000 per annumHours37.5 hours per week, Monday to FridayKey Responsibilities Manage customer queries via telephone and email, delivering a high standard of service at all timesProcess policy mid-term adjustments accurately and in line with internal proceduresHandle policy cancellations, ensuring correct notice periods, calculations, and supporting documentationChase, issue, and process policy documentation within agreed timescalesMaintain accurate and up-to-date records across internal systemsLiaise with internal teams and external parties to resolve queries efficientlyEnsure all activity is compliant with regulatory requirements, data protection, and internal quality standardsEscalate complex or non-standard cases when appropriate Skills and Experience Required Previous experience in a customer service or administrative role within the Financial Services or Insurance industry is ESSENTIALStrong attention to detail and excellent organisational skillsConfident and professional telephone mannerExcellent verbal and written communication skillsAbility to question and clarify information in a professional mannerGood IT skills, including email and internet useAbility t