Overview

Reporting to the Head of Customer Service, the role will take the lead as the go-to-person in the business for activities related to operational resilience and business continuity to ensure the firm are meeting their regulatory obligations. This includes:Developing and implementing strategies to manage operational risksLeading delivery of projects to enhance operational resilience and crisis management frameworks; tools and processesMaintaining business continuity plans and ensuring compliance with regulatory requirementsMonitoring and reporting on Operational Resilience performanceImplementing and defining testing, impact tolerances and materiality thresholdsEngaging with senior management and Functional HeadsOverview (continued)

This is a key role within the firm with exposure to senior stakeholders, acting as the SME within Operational Resilience and Business Continuity.Qualifications

The ideal candidate will be from a financial services background, experienced in operational resilience, business continuity and crisis management; possess excellent stakeholder management skills; be an effective communicator; and driven to succeed in a supportive, dynamic and innovative firm with ambitions to grow.

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