*SC - SECURITY CLEARED*Service Manager (Live Service)6 Month contract initially Based: Hybrid 1-2 days p/w onsite in Manchester £300- £375 p/d via UmbrellaWe have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Manager (Live Service) on a long term program of work. Key Responsibilities:IT Service Managers collaborate with Digital, Business and external stakeholders to ensure service support is delivered to agreed performance targets in a cost effective and timely manner.Their responsibilities will align to end-to-end support services, the end-to-end performance of a product(s) or a combination of the two, promoting service quality and customer/citizen user experience improvements. All IT Service Managers will undertake a range of key Service Management duties including reporting, Incident/Ticket Management, Problem Management and management of services to agreed targets and work closely with stakeholders across all levels, driving increased service quality, value and improved customer service satisfaction. They support underpinning technology, business operations and policies and non-technical artefacts within a 24x7 operations environment and take ownership of the alignment to the experience and Business outcomes. This may require Out of Hours support. Key Skills andamp; Experiences: