Guest Experience Manager SE1, London Bridge (nearest station is London Bridge) £38,000 - £40,000 Our client is the UK s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests, additionally assisting and supporting the Facilities Manager in all aspects of service delivery. The role is full time role Monday - Friday. Hours of work 8am - 5pm. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers areas - being house proud and thinking about whether these spaces are working for customers Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures - call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and owning their resoluti